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Friday, October 26, 2007

End of an Empire: Telefonica Profits Dropped by 50%

Today, a century-plus-change after Spain lost Cuba, Puerto Rico and the Philipines and catapulted the forgone empire into an existentialist crisis whose chief philosophers banded together into the Generación de '98 (as in 1898), Spanish owned CTC Telefonica SA is dealt a crushing blow: 50% reduction in profits this year compared to the last.

Perhaps my nod to Spain's devastating past is exaggeratedly wishful thinking for the present state of Telefonica CTC, but something went wrong in that dark closet known as "my time with a Telefonica contract" and I didn't get Stockholm Syndrome, just a yearning for vengeance.

Let this trend of profit loss continue and may they Burn, in, Hell.

But is my twisted happiness a reflection of Latin Fatalism rubbing off on me? According to a slimy Bay Area VC who traveled to South America and got stuck in the airport at Buenos Aires, the problem with the natives is that they're too blasé about other peoples' success:
In Argentina, one of the most successful startups is Mercado Libre, the ebay of Latin America. They went public this year and have a market cap of almost $2B. When I asked people about it, many didn't know that it was so successful. I realized then how much we celebrate such success in the USA and glorify it so others will strive to emulate it.

It makes me think about what is held up to be celebrated. When the plane took off people clapped. Some of it was relief but some of it was just the basic idea that a plane was taking off. That seems a bit low on the Maslowian hierarchy of celebrations.
I'd rather glorify big failures, when deserved. Perhaps 50% drop in profits isn't as bad as it sounds, but it sounds bad and that's enough to make me happy.
 

11 Comments:

At 5:38 PM, Blogger tomasdinges said...

I hate your Silicon Valley Tool

Mercado Libre is spam machine. Do not sign up for it!

 
At 7:43 PM, Anonymous blaark said...

Congratulations on seeing your enemies engulfed in flames! I'm glad I'm not the only person who derives great joy from watching profits fall and business collapse... Well, I don't often get the personal satisfaction of feeling righted for a wrong but all the same, bask in the glory and maybe set a payphone on fire...

 
At 7:54 PM, Anonymous Chileno said...

Whoa, Tomás, someone sounds kinda bitter ;-) What'd you buy from them, anyway? Thanks, I'll remember not to sign up!

Keith, another one of your great ideas. I'm serious. The worst I've done is take my vengeance out on a whole row of the Telefonica pay phones at the bus station: 11 phones got separated from their receivers and dangled hopelessly before the stunned silence of the shopkeeper and loiterers...

Fire next time.

 
At 7:58 PM, Blogger Joel said...

I'm happy to say I don't share your sadistic view of the business world. Certainly improper business practices should be identified and corrected whenever and wherever possible, but this blanket schadenfreude you’ve taken from the decline of a communications company as well as other businesses leaves a bad taste in my mouth. That's my two pesos.

 
At 1:25 PM, Anonymous Chileno said...

>>>this blanket schadenfreude you’ve taken from the decline of a communications company as well as other businesses

What other businesses??? This is highly-targeted schadenfreude and I'm offended that you accuse me otherwise.

For fuck's sake Telefonica's demise is GOOD for other businesses. Didn't you read my Santiago Times article about the landmark ruling against Telefonica, that paved the way for a slew of Chilean VoIP start-ups, who effectively wouldn't have been able to EXIST if Telefonica had gotten its way????

There's nothing good about Telefonica, they leave people in the lurch for months, have what can only be a corporate policy of LYING (i.e. "yeah, we'll be there in 5-10 business days" a phrase which is repeated for months, they damn well know they can't come that soon).

>>>improper business practices should be identified and corrected whenever and wherever possible

Who the Hell are, Joel, you to prattle on with this goody two-shoes tripe. You've never had a Telefonica contract. Come to Chile, get one (or try to) and then let's talk.

You're as bad as the know-it-all VC I cited above, who summarizes Latin America's problems as "they don't glorify success". Absolutely no historical awareness or conception that South America is an exploited territory, where success has historically been that of those who export without reinvesting, so why would the slaves give a shit about the success of their owners? No, he makes Latin America out to be a nation of apes who are over-impressed by glass beads and flying aircraft, without any sensitivity to what's really going on down here.

Like it or not, Joel, you're no different. You come in here saying:

improper business practices should be identified and corrected whenever and wherever possible

as if Chile had democratic institutions and there was a level playing field for the free market. As if telecom didn't operate as a monopoly and screw over thousands of poor people who have neither the know-how nor the institutions to raise their complaints.

Sure, there's slow progress like the VoIP ruling that I reported on, but in NO WAY can you get away with some fucking lame-ass platitude about fairness or whatnot. Your attitude is disgustingly imperialistic - "why don't these people just work it out, what's wrong with them" well I'll tell you what, your

"whenever and wherever possible" is hardly ever possible.

Prove me wrong.

 
At 3:13 PM, Blogger Matt said...

Although can't comment on telefonica chile as i've never had the dubious pleasure of being in one of "their" zones, i can happily report that Telefonica Argentina is, without doubt, the world's worst telecommunications company- One based on fucking the consumer in every orifice and then stabbing them in the guts. In Buenos Aires they have the same 'duopoly' system as in Santiago...man was i glad when i moved into a Cablevision zone. Not that they were any good, just that they weren't nearly as bad as Telefuckyouup. I'm lead to believe they aren't too popular in Spain but i can't back up that last little bit of tittle-tattle with facts.

 
At 4:25 PM, Anonymous Chileno said...

Whoa-ho, what have we here? A capitalist peeeg like Matt speaking badly about a company? The sky is falling.

Joel, despite being all self-righteous like a good imperialist you're a bad capitalist for not supporting and acknowledging people's right to bitch the hell outta the shit that don't work.

I also think you're a bad reader.

>>>I don't share your sadistic view of the business world.

If you were directing that comment toward ME, then you're totally off. I've never denounced "the business world" but rather things that are badly done. TBH I think you were confusing me for someone who commented, which happens all too often. Close-reading is a Virtue, Joel.

Back to Telefucknica, basically Joel you haven't seen how bad it can get you haven't even been to Chile yet or eaten a mayonnaisse-covered hot dog or been a TeleSucknica customer so you while I encourage you to speak on what you know about don't be all goody-two-shoes, this ain't what you're used to this is the Wild West and consistent, unregulated abuse of customers engenders Hate that not only I have expressed but Matt as well, and basically everyone I've spoken to about Telefonica so get off your high horse. An oil-doused torch and pitch fork are awaiting you at the entrance to the building.

 
At 8:10 PM, Blogger Joel said...

I just felt like stirring the pot a little since the trend was towards bashing profit seeking enterprises. I felt like you needed someone to balance out those posters who derive "great joy from watching profits fall and business collapse..." for the sake of Ying and Yang of the blog. So yes, I think it was directed more towards the clientele than the establishment. Mostly I just wanted to use the word schadenfreude. :)

That said, I'd rather see a company fix what they're doing wrong than go down in flames, but I can certainly sympathise even with my experience with companies here in the US (maybe not to the point of yearning to set phone booths on fire)!

Looks like Telefonica's hen is coming back to roost, and they're paying for all those years of screwing people, and THAT is certainly a good thing. And on that point, I concede to your experience and justifiable distain for Telefonica.

 
At 11:40 AM, Anonymous blaark said...

Joel, you can attack me directly for my anti-business screed but you can't refer to me as clientele since I'm not paying for a product, I'm enjoying a free and open exchange uncorrupted by anything other than pride and attitude and however much we spend on our soapboxes... It's just my preference and my style and just because you may wear a tie to work doesn't mean I see it as a noose to string you up with... Why bother, right?

I do, however, think that ties are an unnecessary contrivance and a waste of materials, money and labor, and that's ignoring everything that goes into getting materials to factory, tie from factory to distributor, distributor to store, customer to store, customer to lame event full of similarly vapid wastes of life... Or nice people, whatever...

Chileno-- You may wanna edit this part of (or all of this out) but I'm not Keith... His name's on the general account of Hesitating but there are a couple different contributors and we all have our own monikers... Keith has been rather busy with two bands and a girlfriend and, alas, has not been so interested in participating with the blogosphere... A word I only know because of his repeated exaltations...

Also, rubber cement is good kindling for arson because the shit adheres and burns for a while allowing heat to build which hopefully begins to crack and melt the receiver... ATMs used to be easier as well but they used to have rubber buttons... Newspaper racks are, of course, a piece of cake...

 
At 12:35 PM, Anonymous Chileno said...

Well, sorry for my mistake, I'm sure Keith would be flattered - especially if being interrogated for arson :P I hereby (without doing anything) place a symbolic Search and Replace upon all my references to you as him and vice-versa.

 
At 5:12 PM, Anonymous blaark said...

No problem and I'm sure Keith will be alright with the cops... In San Francisco arson isn't a crime, it's just self-expression... Sorry for the confusion-- again I'm not really sure what you see when these comments are left so there might not have been any real way of knowing...

 

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