Surprise! VTR Sucks Too
VTR is the only telecommunications company in Chile besides Telefónica. In addition to phone and cable service, they are a provider of internet broadband access. In Spanish, broadband is banda ancha. VTR Banda Ancha está increiblemente pésimo. Banda Ancha provided by VTR Sucks.
VTR is a monopoly. But if there are two telecommunications companies in Chile, how can you call that a monopoly? Well, I'm not sure you can. Maybe it's part of a duopoly. Or oligopoly.
But you know I think VTR is a monopoly. I mean, if there's only one internet access provider for an address -- no matter where I am in Chile I will never have a choice between two internet access providers -- then that's a monopoly, isn't it?
No matter how you define it, VTR sucks; they're already causing problems. I moved, and need to contract the services of an internet service provider in my new place. Like Telefónica Chile, it looks like VTR is going to take about a month to install my service. Let's start counting.
VTR advertises installation within 48-72 hours of signing the contract. Now, however, they're saying it's 10 days. Why? A special promotion and they're swamped. Great way to anticipate a surge in business, guys.
Anyway, just a few minutes ago I got some bad news. Big fucking surprise. Since my landlord has a debt from 1997 for a hundred bucks, so they're going to charge us 40 bucks more for installation (for which they're already charging 20 bucks) so approximately $60 USD total. Landlord's cool and they'll discount that from rent, no prob. But now I have to travel to VTR's office, re-sign the contract and hit the clock again. 10 days from TODAY, despite the fact that I signed the contract like 5 days ago.
Telecommunications in Chile are a dump. Whoever says "Chile is on its way up" is talking through his ass. If you can point to a serious trust-busting effort among elected officials, then I take it back. Until then, I'll maintain that you're completely detached from reality if you consider that telecommunications in Chile are good.
Anything you'd like to add, Pato?
VTR is a monopoly. But if there are two telecommunications companies in Chile, how can you call that a monopoly? Well, I'm not sure you can. Maybe it's part of a duopoly. Or oligopoly.
But you know I think VTR is a monopoly. I mean, if there's only one internet access provider for an address -- no matter where I am in Chile I will never have a choice between two internet access providers -- then that's a monopoly, isn't it?
No matter how you define it, VTR sucks; they're already causing problems. I moved, and need to contract the services of an internet service provider in my new place. Like Telefónica Chile, it looks like VTR is going to take about a month to install my service. Let's start counting.
VTR advertises installation within 48-72 hours of signing the contract. Now, however, they're saying it's 10 days. Why? A special promotion and they're swamped. Great way to anticipate a surge in business, guys.
Anyway, just a few minutes ago I got some bad news. Big fucking surprise. Since my landlord has a debt from 1997 for a hundred bucks, so they're going to charge us 40 bucks more for installation (for which they're already charging 20 bucks) so approximately $60 USD total. Landlord's cool and they'll discount that from rent, no prob. But now I have to travel to VTR's office, re-sign the contract and hit the clock again. 10 days from TODAY, despite the fact that I signed the contract like 5 days ago.
Telecommunications in Chile are a dump. Whoever says "Chile is on its way up" is talking through his ass. If you can point to a serious trust-busting effort among elected officials, then I take it back. Until then, I'll maintain that you're completely detached from reality if you consider that telecommunications in Chile are good.
Anything you'd like to add, Pato?
posted by Chileno @ 1:28 PM
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3 Comments:
Yeah I know what you mean! I can relate to your fustration!
Actually at my wife's house in Las Condes we do have a choice between VTR and Telefonica for internet. Telefonica is DSL and VTR is cable I believe. It's true they both suck compared to US companies but VTR is vastly superior to Telefonica. I am very sorry for you, I know what it's like dealing with those people. Try to find an apartment that has VTR!
True, Telefonica does have sort of a monopoly on the telecomunications industry. In my last trip to Chile I ended up buying like some 40 dollar pre-pago mobile from Claro, ah those Spaniards are stealing once again. Just in a new way. (((sigh)))
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